Privacy Policy

Last updated: 30 September 2026

Turbulent Pty Ltd (“Turbulent”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase our products, subscribe to our communications, contact us or otherwise interact with Turbulent.

Our website is operated through Shopify and is intended primarily for customers in Australia.

1. Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

• your name;

• email address;

• phone number;

• billing and shipping address;

• order and purchase information;

• payment and transaction information;

• account details, if you create an account;

• information you provide when contacting us;

• marketing preferences and subscription information;

• information about returns, exchanges or customer service enquiries;

• device information, IP address, browser type and website activity; and

• information collected through cookies and similar technologies.

We generally do not directly store your complete payment card details. Payments are processed through payment providers made available through Shopify or other authorised payment processors.

2. How We Collect Personal Information

We may collect personal information when you:

• visit or browse our website;

• place an order;

• create or use a customer account;

• subscribe to our email list;

• participate in a promotion or competition;

• communicate with us by email, social media or another method;

• request customer support;

• make a return or exchange; or

• otherwise provide information directly to us.

We may also automatically collect certain technical information when you use our website through cookies, analytics tools and similar technologies.

In some circumstances, information may also be provided to us by service providers that assist us in operating our business.

3. Why We Collect and Use Your Information

We may use your personal information to:

• process and fulfil your orders;

• arrange delivery of your purchases;

• process payments, refunds, returns or exchanges;

• communicate with you about your order;

• provide customer service;

• operate, maintain and improve our website;

• personalise your shopping experience;

• prevent fraud, misuse or security incidents;

• maintain business and transaction records;

• comply with legal, taxation and regulatory obligations;

• analyse website usage and business performance; and

• send you marketing communications where you have consented to receive them or where otherwise permitted by law.

4. Email Marketing

If you subscribe to Turbulent marketing communications, we may send you emails about product launches, new releases, restocks, promotions and other Turbulent updates.

You may unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending you necessary transactional or service-related communications, such as order confirmations, shipping updates or information relating to an existing purchase.

5. Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that allows us to operate our website, process orders and provide our products to customers.

When you use our website, certain personal information may be processed by Shopify in accordance with Shopify's own privacy practices and contractual arrangements with merchants.

Shopify and its service providers may process information using systems located outside Australia.

6. Payments

Payments made through our website may be processed by Shopify Payments or other third-party payment providers available through our website.

These providers may collect and process payment details, billing information and other information necessary to complete your transaction.

Payment providers maintain their own privacy and security practices. We recommend reviewing the relevant provider's privacy information where appropriate.

7. Sharing Your Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, including:

• Shopify;

• payment processors;

• shipping, courier and fulfilment providers;

• email and marketing platforms;

• website hosting and technology providers;

• analytics providers;

• professional advisers such as accountants or legal advisers;

• fraud prevention and security providers; and

• government authorities or regulators where required or authorised by law.

We do not sell your personal information to third parties for their independent marketing purposes.

Some service providers may process or store personal information outside Australia.

8. Overseas Disclosure

Some of the service providers we use, including ecommerce, technology, analytics, cloud storage, payment and marketing providers, may operate or store information outside Australia.

As a result, personal information may be disclosed to or processed in countries including the United States and other countries in which our service providers maintain facilities.

The countries involved may change depending on the providers and infrastructure used to deliver our services.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly and improve your experience.

Cookies may be used to:

• remember your preferences;

• maintain shopping cart functionality;

• support checkout and account functions;

• understand how visitors use our website;

• measure website performance;

• prevent fraud and improve security; and

• support advertising or marketing activities where applicable.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

10. Analytics and Advertising

We may use analytics and advertising services to better understand website traffic, customer interactions and the effectiveness of our marketing.

Depending on the services enabled on our website, these providers may use cookies, pixels or similar technologies to collect information about your browsing activity.

Where required, we will obtain appropriate consent before using information for certain marketing or advertising activities.

11. Keeping Your Information Secure

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We use reputable ecommerce and service providers and implement reasonable organisational and technical safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to:

• provide our products and services;

• maintain transaction and accounting records;

• meet taxation, legal and regulatory obligations;

• resolve disputes;

• prevent fraud; and

• enforce our agreements.

When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to any legal retention requirements.

13. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing your request.

In some circumstances, we may be permitted or required by law to refuse access to certain information. If this occurs, we will provide an explanation where appropriate.

14. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

We will review your complaint and aim to respond within a reasonable period.

If applicable and you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).

15. Children's Privacy

Our website and products are not specifically directed at children.

We do not knowingly collect personal information directly from children where parental or guardian consent would be required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us.

16. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, service providers, practices or legal requirements.

The latest version will be published on our website with the updated effective date.

18. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact:

Turbulent Pty Ltd
Trading as Turbulent

Email: hello@turbulent.au
Website: www.turbulent.au
Australia

For privacy complaints or further information about Australian privacy rights, you may also visit the Office of the Australian Information Commissioner.