Shipping Policy

We aim to process and dispatch your Turbulent order as quickly as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During launches, sales or busy periods, processing times may be slightly longer.

Shipping Within Australia

We currently ship to addresses within Australia.

Shipping costs are calculated at checkout based on your order, delivery location and the shipping service selected.

Available shipping options will be displayed before you complete your order.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Delivery Times

We currently offer Standard and Express shipping within Australia.

• Standard Shipping: Estimated delivery within 1–8 business days

• Express Shipping: Estimated delivery within 1–3 business days

Delivery timeframes begin after your order has been processed and dispatched.

These timeframes are estimates only and may vary depending on your location, courier delays, public holidays, weather or other circumstances outside our control.

Tracking

Once your order has been shipped, you will receive tracking information by email.

Please allow some time for tracking information to update after your parcel has been collected or lodged with the shipping provider.

Incorrect Shipping Address

Please check your shipping details carefully before placing your order.

If you notice an incorrect address after ordering, contact us as soon as possible at hello@turbulent.au.

We will try to update the address before dispatch, but we cannot guarantee changes once an order has been processed or shipped.

Lost or Delayed Parcels

If your order appears to be significantly delayed or your tracking shows an issue, please contact us at hello@turbulent.au with your order number.

We will assist you in checking the delivery status with the shipping provider.

Returned Parcels

If a parcel is returned to us because of an incorrect address, failed delivery attempt or another delivery issue, we will contact you to arrange the next steps.

Additional shipping charges may apply where the parcel was returned because of incorrect or incomplete delivery information provided at checkout.

Returns

For information about returning an order, please see our Returns & Refunds Policy.

Contact Us

If you have any questions about shipping or your order, contact us at:

Turbulent Pty Ltd
hello@turbulent.au
www.turbulent.au