Terms of service

For your Turbulent store, you can keep the Terms of Service fairly simple. Shopify also has a built-in template you can generate, but I’d use wording like this and then paste it into Settings → Policies → Terms of Service.

TERMS OF SERVICE

Welcome to Turbulent. These Terms of Service govern your use of our website and the purchase of products from Turbulent Pty Ltd.

By using our website or placing an order, you agree to these Terms of Service.

1. Online Store
You must provide accurate and complete information when placing an order. We reserve the right to refuse or cancel an order if we reasonably believe there has been an error, fraud, misuse of the website, or an issue with product availability.

2. Products
We make every effort to display product colours, images, descriptions and measurements as accurately as possible. However, colours may appear slightly different depending on your device or screen settings.

Product availability is subject to stock levels and may change without notice.

3. Pricing and Payment
All prices are shown in Australian dollars unless stated otherwise.

Prices may change from time to time. The price shown at checkout at the time of purchase is the price that applies to your order.

Payment must be successfully completed before your order is processed.

4. Shipping
Shipping costs, available delivery options and estimated delivery times are shown at checkout.

Delivery times are estimates only and may be affected by courier delays, public holidays, weather or other circumstances outside our control.

Please refer to our Shipping Policy for further information.

5. Returns and Refunds
Returns, exchanges and refunds are handled in accordance with our Returns & Refunds Policy and Australian Consumer Law.

Nothing in these Terms excludes or limits any rights you may have under Australian Consumer Law.

6. Incorrect Information
You are responsible for checking that your contact, billing and shipping information is correct before completing your order.

If you notice an error after placing an order, contact us as soon as possible.

7. Intellectual Property
All content on this website, including the Turbulent name, branding, logos, graphics, photographs, product designs, text and website content, is owned by or licensed to Turbulent and may not be copied, reproduced or used without permission.

8. Website Use
You must not use our website for unlawful, fraudulent or harmful purposes.

You must not attempt to interfere with the operation or security of our website.

9. Third-Party Services
Our website may use third-party services, including payment providers, shipping providers and Shopify. These services may be subject to their own terms and privacy policies.

10. Limitation of Liability
To the extent permitted by law, Turbulent is not responsible for indirect or consequential loss arising from the use of our website or products.

Nothing in these Terms limits rights or remedies that cannot legally be excluded under Australian Consumer Law.

11. Privacy
Your personal information is handled in accordance with our Privacy Policy.

12. Changes to These Terms
We may update these Terms of Service from time to time. The latest version will always be available on our website.

13. Contact
If you have questions about these Terms of Service, contact us at:

Turbulent Pty Ltd
Email: hello@turbulent.au

Once you add this in Shopify, also add TERMS OF SERVICE to the Customer Care section in your footer, underneath Return & Refund Policy.

For Google Merchant Center, that should satisfy the visible Terms of Service requirement once Shopify/Google rechecks the site.